The At these times section in the Global Event Rules gives the ability to define a Schedule when you want the rule to take effect, but it only allows for a single entry which means you can only define one time window.
In my current use case it doesn’t pose a problem as I need to define “daytime” as Mon-Fri 09:00 to 17:00 as High-Urgency and all other times are “out of hours” Low-Urgency, so I can do the first rule as a Recurring Schedule for those days & times then have the next rule with the same event conditions …meaning it will drop through the scheduled rule if out of those times - I realise I can also achieve the same result using Support Hours on the Service.
But I was thinking that if I needed to define multiple Schedules for a particular rule I am unable to do this without duplicating the rule a number of times. I can’t even combine Global Event Rules and Service Support Hours, as the Service settings take precedence over the Global ones.
Regards
Chris
